Pankaj Jangir

Master of Business Administration - (MBA)
Banking, Corporate, Finance, and Securities Law

July 2019 - Feb 2020

Jaipur National University, Rajasthan, India

Gained a comprehensive understanding of banking, corporate finance, and securities law, with a focus on financial regulations, risk management, and corporate governance. Developed strong analytical and strategic thinking skills, which were applied to real-world business challenges. Collaborated with peers on complex case studies, enhancing problem-solving abilities and decision-making acumen. The program provided a solid foundation for leadership roles in the financial services industry.

Master of Commerce, Business/Commerce, General

April 2015 - Feb 2017

Vardhman Mahaveer Open University (VMOU), Kota, Rajasthan

Acquired in-depth knowledge in various aspects of business and commerce, with a focus on general business principles, financial management, and accounting practices. Developed analytical skills through coursework in economics, business law, and corporate finance. The program emphasized practical application of concepts, preparing for effective decision-making and problem-solving in business environments. Engaged in collaborative projects and case studies, fostering teamwork and leadership abilities essential for business success.

Bachelor of Commerce, Business/Commerce, General

June 2012 - March 2014

University of Rajasthan, Jaipur, Rajasthan

Developed a strong foundation in accounting and finance, with comprehensive coursework covering financial accounting, cost accounting, taxation, and financial management. Gained a solid understanding of economic principles and business law, equipping with the analytical skills necessary for financial analysis and decision-making. The program also emphasized practical application through projects and internships, fostering a deep understanding of real-world financial operations and business strategies. Prepared for a career in finance with a focus on accuracy, ethical practices, and effective financial planning.

The Complete 2023 Web Development Bootcamp

Sept - 2023

Udemy

Certifications Id: UC-5a7f570f-d03f-4d1a-972e-957d2dfba99d

Successfully completed an intensive web development bootcamp, covering both front-end and back-end technologies. The course, led by Dr. Angela Yu, provided hands-on experience with HTML, CSS, JavaScript, Node.js, Express.js, MongoDB, and more. Developed a strong foundation in building responsive, user-friendly websites and applications, with a focus on best practices and modern development techniques. The certification reflects a comprehensive understanding of web development, from concept to deployment.

Google Analytics (Individual Qualification)

Sept - 2022

Great Learning Academy

Earned in-depth knowledge of Google Analytics, focusing on data collection, analysis, and reporting. Acquired skills in tracking and measuring website performance, understanding user behavior, and optimizing digital marketing strategies based on data-driven insights. The program enhanced my ability to interpret complex data, set up and manage Google Analytics accounts, and utilize advanced features like custom reports and segments to drive business growth.

Golden Certification in Office Administration (OA-66)

Issued Mar 2018

ICICI Academy for Skills

Successfully completed a comprehensive training program in office administration, focusing on key areas such as office management, administrative support, and mail handling. Developed strong organizational skills, proficiency in office procedures, and an understanding of effective management practices. The certification enhanced my ability to manage administrative tasks efficiently, ensuring smooth office operations and contributing to overall organizational productivity.

Administrative Manager

March 2022 - Present

UsetoPay Fintech Private Limited

As an Administrative Manager at the National level, I lead and manage a diverse team of administrative professionals across multiple regions. My primary focus is optimizing operational efficiency, implementing effective systems, and ensuring seamless administrative functions throughout the organization.

• Lead and inspire a team of administrative experts, setting clear objectives and monitoring performance for success.
• Oversee administrative operations at a national level, managing office facilities and streamlining workflows.
• Skillfully plan budgets, allocate resources, and optimize expenditures for smooth administrative functions.
• Contribute to policy development and ensure compliance with regulations and internal guidelines.
• Act as a central point of contact, fostering effective communication and coordinating activities between departments and external partners.
• Collaborate with senior management on strategic administrative plans, identifying areas for improvement and implementing innovative solutions.
• Conduct risk assessments and implement control measures to mitigate potential risks.
• Manage vendor relationships, negotiate contracts, and evaluate service providers for quality and cost-effectiveness.
• Identify training needs, organize impactful workshops, and foster a culture of continuous learning for the administrative team.
• Conduct performance evaluations and prepare insightful reports to support informed decision-making and operational efficiency.

I am contribute to UsetoPay's mission of leveraging technology to drive innovation and inclusivity for India's growth. Let's connect to explore new opportunities and potential collaborations.

Head of Department (Support, Ops, Cyber alert)

Jan 2020 - Feb 2023 · 3 yrs 2 months

Dogma Soft Limited

• Communicated with service provider vendors to improve services and resolve bugs.
• Planned and executed new strategies to enhance business and employee skills.
• Identified training needs based on regular technology updates and customer feedback.
• Provided training to new employees to ensure competency in the organization.
• Consolidated and summarized daily reports and feedback on all services for top management.
• Collaborated with team members to achieve target results.
• Inspected products and services to ensure compliance with quality standards.
• Managed database projects from start to completion, including design, construction, modification, integration, implementation, and testing of software.
• Created database documentation, including data standards, procedures, and metadata definitions.
• Monitored transactional activities to detect and address spying and fraud, taking appropriate actions.
• Resolved chargeback, arbitration, pre-arbitration, and fraud cases through investigation.
• Coordinated with cyber police to resolve fraud cases involving our organization.
• Tracked and traced fraud transactions and the associated financial movements.

Business Development Manager, Support & Operations

Apr 2019 - Jan 2020 · 10 months

Dogma Soft Limited

• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Actioned past feedback to enhance service delivery.
• Managed a team of over 25 direct reports, providing support and constructive feedback.
• Developed and implemented strategies to increase sales, expand territories, and improve market positioning.
• Oversaw maintenance of client notes in the internal CRM system.
• Maintained a high close rate by effectively managing customer engagements.
• Utilized resources efficiently and strategized with team members to meet targets.
• Identified root causes of recurring issues and developed solutions to improve business prospects.
• Established a daily feedback system with the team to boost productivity and address gaps in office culture.
• Conducted weekly meetings to strengthen team bonding and analyze office culture and work environment.

Business Development Executive, Support & Operations

Mar 2018 to Apr 2019 · 1 yr 2 months

Dogma Soft Limited

• Escalated critical risks and concerns to the Manager, recommending viable solutions to ensure client safety and wellbeing.
• Promoted community programs to clients and provided referrals as needed.
• Organized assistance through direct or external referrals to support clients in ongoing or crisis situations.
• Planned day-to-day tasks as assigned by the manager and submitted daily reports on progress.
• Regularly discussed target progress with the team leader and implemented countermeasures for identified gaps.
• Delivered performance updates, conducted quarterly business reviews, and participated in planning meetings.
• Developed business growth plans by identifying key clients, critical targets, and priority service lines.